POOL OWNER RESPONSIBILITIES
During summer months we need your filter pump to run at least 8-hours a day for chemicals to circulate properly and keep the water from getting stagnate. Please make sure we always have a clear path to your pool and pool equipment. Also, please add our company to your list of approved vendors (for gated communities only). If we alert you to a problem with your pool, we’ll try to impart its degree of severity and importance. For situations that cause erratic water quality (leaks, pump issues, filter, etc.) we request that pool owners deal with the issue in an expedient manner. We’re only as good as your pool system allows us to be. We are not responsible for malfunctioning Automatic Water Levelers or Automatic Fills. It is the Homeowners responsibility to maintain a proper water level in the Pool/SPA at all times. OUR SERVICES DO NOT INCLUDE THE RESPONSIBILITY OF THE WATER LEVEL IN THE POOL.

POOL FILTER MAINTENANCE
We backwash your sand or DE Filter Cartridge as needed and DE and Cartridge filters require cleaning twice a year at an additional charge.

BILLING
We offer invoice billing by mail or email. Invoices are sent out the first of the month and due within 15 days of the date of invoice. We do NOT accept postdated checks. Past due accounts for NON-PAYMENT WILL RESULT IN DISCONNECTION OF SERVICE.  Customers requesting service cancellations will be subject to send a 30-day written notice to 2640 E. Rose Garden Lane, #3, Phoenix, AZ 85050, or email to orangetreepools@gmail.com.

FIRST MONTH’S PAYMENT
FIRST MONTH’S PAYMENT TO BE MADE IN ADVANCE. Subsequent billings will be on the first of each month thereafter and are payable by the 15th of that month.

PETS
We ask that aggressive pets be kept indoors or otherwise secured on service days; we love pets but want to keep everyone safe. We try our best to guarantee your pets safety while servicing your pool but we cannot be responsible for pets that escape during our service call. If the pool area is unreachable due to aggressive pets, we will not be able to service your pool that week. We appreciate your understanding and cooperation regarding this matter.

SEVERE INCLEMENT WEATHER

Severe inclement weather, other acts of nature, or vandalism that cause an excessive accumulation of dirt and requires extra labor and materials are not considered normal circumstances. Additional customer billings may result in the course of performing this additional work.